Article 1 – Purpose and scope
These Terms of sale (“the Terms”) govern sales concluded via the website https://institut-imtiyaz.com (“the Site”) between Idrîs de Vos, sole proprietor (“Imtiyaz EIRL” – Institut Imtiyaz), 9 rue Fernand David, 74200 Thonon-les-Bains, France, SIREN 909 338 105, idris.devos@institut-imtiyaz.com, +33 7 82 09 26 25 (“the Seller”), and any consumer, i.e. any natural person acting for purposes that are outside the scope of their professional activity (“the Customer”).
They cover the digital products sold on the Site and the courses of Institut Imtiyaz. The books presented on the Site are not sold by the Seller: the links redirect to the publisher Albouraq or to Amazon, whose terms apply. Any order implies acceptance of the Terms, evidenced by ticking a checkbox. The Terms are drawn up in French; in the event of translation, the French version shall prevail.
Article 2 – Products and services
2.1 Digital products
Digital content supplied without a tangible medium: access to the revision applications (for an unlimited period, delivered by link) and PDF teaching files (games such as “Sous-marin”, “Papillon”, etc.), described on their product page in the shop. Their use requires an internet connection and an up-to-date web browser.
2.2 Courses
Online Qur’anic Arabic courses, held live by videoconference in groups of six to nine students, private lessons and tajwîd courses, presented (content, schedule, prices) on the Courses page. Participation requires a stable connection, a camera and a microphone.
Article 3 – Prices
Prices are stated in euros, inclusive of all taxes. The applicable price is the price displayed on the Site at the time of the order or, for courses, the price stated in the confirmation email. Prices may be changed at any time, without affecting confirmed orders. No delivery charges are applied.
Article 4 – Ordering
4.1 Digital products
The Customer adds the product to the cart, enters their details, checks the order summary (products, total price) and may correct any errors, accepts the Terms and then confirms the order, which entails an obligation to pay. The sale is final upon validation of the payment; a confirmation email setting out the details of the order, which constitutes a durable medium, is sent to the Customer.
4.2 Courses
The Customer pre-registers via the form on the Site (name, email, telephone, desired level, availability). Pre-registration does not constitute registration and does not bind the Customer: it is used to form the groups. When a place is available, the Seller confirms by email the time slot, the start date, the price and the payment terms, and refers to these Terms; the contract is concluded upon receipt of payment.
Article 5 – Payment
Digital products are payable in full by bank card via the secure payment provider WooPayments – Stripe; card details are entered on its interface and do not pass through the Site, which does not store them. Courses are paid for in accordance with the terms stated in the confirmation email. An invoice is issued to the Customer for courses; for digital products, an invoice is provided on request.
Article 6 – Delivery and access
Digital products are delivered immediately after validation of the payment, by email with an access or download link (please check your spam folder). If a link is inactive, the Customer writes to idris.devos@institut-imtiyaz.com and access is restored free of charge. Courses begin on the date stated in the confirmation email.
Article 7 – Right of withdrawal
7.1 Digital products
In accordance with Article L221-28, 13° of the Code de la consommation (French Consumer Code), the right of withdrawal cannot be exercised for digital content supplied without a tangible medium where performance has begun before the end of the withdrawal period, if the Customer has given prior express consent to such immediate performance, has acknowledged that they thereby lose their right of withdrawal, and the Seller has provided confirmation of this on a durable medium.
Since the Site’s digital products are delivered immediately after payment, the checkbox by which the Customer accepts the Terms when ordering includes the statement “I request immediate supply of the digital content and acknowledge that I thereby lose my right of withdrawal”: by ticking it, the Customer waives this right upon delivery; this agreement is restated in the order confirmation email. A Customer who wishes to retain their fourteen-day right of withdrawal does not place the order online and informs the Seller at idris.devos@institut-imtiyaz.com, so that delivery is deferred until the end of that period.
7.2 Courses
For courses, the Customer has fourteen days from the conclusion of the contract (receipt of payment, Article 4.2) to withdraw without having to give reasons or pay any penalty. The Customer notifies their decision by an unambiguous statement sent to idris.devos@institut-imtiyaz.com or by post to the address given in Article 1, for example using the model form below. The Seller refunds all sums paid no later than fourteen days after receipt of the notification, using the same means of payment, unless the Customer agrees otherwise.
If the Customer expressly requests, on a durable medium (for example by email), that the courses begin before the end of the withdrawal period and subsequently withdraws, they pay only an amount proportionate to the sessions already delivered at the date of withdrawal (Article L221-25 of the Code de la consommation).
7.3 Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To Idrîs de Vos – Institut Imtiyaz, 9 rue Fernand David, 74200 Thonon-les-Bains, France – idris.devos@institut-imtiyaz.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Article 8 – Statutory guarantees
Digital products are covered by the statutory guarantee of conformity for digital content and digital services (Articles L224-25-1 et seq. of the Code de la consommation) and by the guarantee against hidden defects (Articles 1641 et seq. of the Code civil, the French Civil Code), as set out in the box below. Courses are delivered in accordance with their description; the Seller is liable for their proper performance under the ordinary rules of law. Any claim should be sent to idris.devos@institut-imtiyaz.com.
Guarantor of conformity: Idrîs de Vos – Institut Imtiyaz, 9 rue Fernand David, 74200 Thonon-les-Bains, France.
The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the statutory guarantee of conformity in the event of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
The statutory guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.
The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for relinquishing the digital content or digital service, if:
1° The trader refuses to bring the digital content or digital service into conformity;
2° The bringing into conformity of the digital content or digital service is unduly delayed;
3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° The bringing into conformity of the digital content or digital service causes significant inconvenience to the consumer;
5° The lack of conformity of the digital content or digital service persists despite the trader’s unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious as to justify immediate price reduction or termination of the contract. In that case, the consumer is not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancellation of the contract only if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity once again.
The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the Code de la consommation (French Consumer Code).
A trader who obstructs in bad faith the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the Code de la consommation).
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the Code civil (French Civil Code), for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for relinquishing the digital content or digital service.
Article 9 – Intellectual property and liability
Digital products, course materials and recordings remain the property of the Seller; the Customer has a personal, non-transferable right of use. Reproduction, sharing of access, resale and rebroadcasting of sessions are prohibited without written consent. The Seller is bound by an obligation of means (best-efforts obligation) as regards learning outcomes; the Seller is not liable for difficulties attributable to the Customer’s equipment or connection, nor for cases of force majeure. Personal data is processed in accordance with the Privacy policy.
Article 10 – Complaints and consumer mediation
In the event of a complaint, the Customer first contacts the Seller in writing, at idris.devos@institut-imtiyaz.com or by post to the address given in Article 1. If the complaint is not resolved, the Customer may, within one year of their written complaint, refer the matter free of charge to the consumer mediator to which the Seller adheres: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris, France, tel. +33 1 89 47 00 14, www.cm2c.net (online or by post), under the conditions laid down in Articles L611-1 et seq. of the Code de la consommation. The Customer remains free to refer the matter to a mediator or not, and to accept or refuse the proposed solution.
Article 11 – Applicable law and disputes
These Terms are governed by French law, without depriving a Customer residing in another Member State of the European Union of the protection afforded by the mandatory provisions of the law of their country of residence. Failing an amicable settlement, the Customer may bring proceedings, in addition to one of the courts having territorial jurisdiction under the Code de procédure civile (French Code of Civil Procedure), before the court of the place where they resided at the time the contract was concluded or the harmful event occurred (Article R631-3 of the Code de la consommation). The applicable version of the Terms is the one published on the Site on the date of the order. Last updated: September 2026.
